Businesses often implement multiple methods of customer service so consumers can choose the one that works for them. Technology has made it possible to serve customers in many ways. Read more: What Does a Customer Service Representative Do? Types of customer service Providing remote support through multiple channels, such as live chat or emailįollowing up with customers to ensure they’re pleased with the purchase Suggesting products or services to customers Some duties may include:Īsking and answering a customer’s questions As a customer service representative, you may help a customer before or after they complete a purchase. What is customer service?Ĭustomer service is a team that helps customers solve problems they encounter with a business's products or services. Customers can now take to Facebook, Twitter, and other social media platforms to talk about their experiences and how satisfied they are-or not. The increase of social media and review websites have made it easier to learn about businesses. Customers' experiences with a business help them form opinions about the brand that they may share with others. Satisfied customers become loyal customers that spend money and keep businesses afloat. "We have forensics partners on board and we are working with them to make sure that we have an ever-evolving grasp of the situation.Customer service is the backbone of every business.
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MOVEit Transfer was used by a relatively "small" number of customers compared to those of the company's other software products that number more than 20, he said. "We have no evidence of it being used to spread malware," he said. Pitt did not have a comment on who might have been trying to steal data by exploiting the flaw. Progress Software has outlined steps users at risk can take to mitigate the impact of the security vulnerability.
Rapid7 said it had noticed an uptick in cases of compromise linked to the flaw since it was disclosed. "Although Mandiant does not yet know the motivation of the threat actor, organizations should prepare for potential extortion and publication of the stolen data," Carmakal said. Such "zero-day," or previously unknown, vulnerabilities in managed file transfer solutions have led to data theft, leaks, extortion and victim-shaming in the past, Mandiant said.
"Mass exploitation and broad data theft has occurred over the past few days," Charles Carmakal, chief technology officer of Mandiant Consulting, said in a statement. "As of now we see no exploit of the cloud platform," he said.Ĭybersecurity firm Rapid7 Inc (RPD.O) and Mandiant Consulting - owned by Alphabet Inc's (GOOGL.O) Google - said they had found a number of cases in which the flaw had been exploited to steal data. The software's eponymous cloud-based service had also been impacted by this, he told Reuters. Chief Information Officer Ian Pitt declined to share those details, but said Progress Software had made fixes available since it discovered the vulnerability late on May 28. It was not immediately clear which or how many organizations use the software or were impacted by potential breaches. The managed file transfer software made by the Burlington, Massachusetts-based company allows organizations to transfer files and data between business partners and customers. Software maker Progress Software Corp (PRGS.O), after disclosing the vulnerability on Wednesday, said it could lead to potential unauthorized access into users' systems. security researchers said on Thursday, one day after the maker of the software disclosed that a security flaw had been discovered. SAN FRANCISCO, June 1 (Reuters) - Hackers have stolen data from the systems of a number of users of the popular file transfer tool MOVEit Transfer, U.S.
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